Thank you for choosing Amatra Bath for your bath and body care needs. We strive to provide excellent service and ensure your products arrive in a timely manner.
Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly extended, but we endeavor to fulfill orders promptly.
Shipping Methods: We offer several shipping methods to accommodate your needs:
- Standard Shipping: Our standard shipping option typically takes 3-7 business days for delivery within the contiguous United States. Please allow additional time for deliveries to Alaska, Hawaii, and international destinations.
- Expedited Shipping: For customers who require faster delivery, we offer expedited shipping options such as 2-day or overnight delivery. Additional charges apply for expedited shipping and may vary based on the destination and package weight.
Shipping Rates: Shipping rates are calculated based on the weight of the package, destination, and selected shipping method. Shipping charges are displayed at checkout before order confirmation.
Order Tracking: Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. You can track your package using the provided tracking number on our website or through the carrier’s website.
Shipping Restrictions: We currently do not ship to P.O. boxes. Please provide a physical mailing address for delivery.
Order Changes and Cancellations: If you need to make changes to your order or cancel it, please contact our customer service team as soon as possible. Once an order has been processed and shipped, we are unable to make changes or cancelations.
Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order in a timely manner.
Contact Us: If you have any questions or concerns regarding our shipping policy or your order, please don’t hesitate to contact our customer service team at sales@amatrabath.com
