Refund and Returns Policy
At Amatra, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase of bathware products from our website at https://amatrabath.com/. If for any reason you are not satisfied with your purchase, you may return it subject to the following conditions:
1. Eligibility for Returns
1.1. Only products purchased directly from Amatra’s website at https://amatrabath.com/ are eligible for return. Products purchased from third-party retailers or other websites are subject to the return policies of those retailers or websites.
1.2. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
1.3. Returns must be initiated within 2-4 days from the date of purchase.
2. Non-Returnable Items
2.1. Certain items are not eligible for return, including but not limited to:
- Products that have been installed or used
- Products that are not in their original condition or packaging
- Customized or made-to-order products
3. Return Process
3.1. To initiate a return, please contact our customer service team at info@amatrabath.com to obtain a Return Merchandise Authorization (RMA) number.
3.2. Clearly mark the RMA number on the outside of the package containing the returned product.
3.3. Pack the product securely to prevent damage during return shipping.
4. Return Shipping
4.1. Customers are responsible for the cost of return shipping unless the return is due to a defect in the product or an error on our part.
4.2. We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the product.
5. Refund Process
5.1. Once we receive the returned product and verify its eligibility for return, we will process your refund within 2-3 days.
5.2. Refunds will be issued to the original method of payment used for the purchase.
5.3. Shipping and handling charges are non-refundable, except in cases where the return is due to a defect in the product or an error on our part.
6. Exchanges
6.1. If you would like to exchange a product for a different item, please initiate a return according to the process outlined above and place a new order for the desired item.
7. Damaged or Defective Products
7.1. If you receive a damaged or defective product, please contact our customer service team immediately for assistance.
7.2. We may require photographic evidence of the damage or defect to process your return or exchange.
8. Contact Us
8.1. If you have any questions or concerns about our return policy, please contact us at info@amatrabath.com.
By making a purchase from Amatra’s website, you agree to abide by the terms and conditions of our return policy. Amatra reserves the right to update or modify this return policy at any time without prior notice.
